Frequently Asked Questions
| Databasing Exporting a Database Imprint Questions Cancellation Policy Billing Policy |
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DatabasingWhen should I send in my database? Send in your database updates two weeks prior to your mailing. What do I do with returned cards? Upon approval of your imprint set up you will receive a New Cusomter Packet with a Database Update Packet with return envelopes in it. Simply insert the returned cards in the envelopes provided, affix required postage and mail the card to our office. Upon receipt, we will update your database and email your current database number(s) to you. How is data accepted? Data is accepted in the following formats: - Excel - ASCII separated - comma delimited - .TXT - .DBF If you require assistance with exporting data from your current program please call our office toll free 1.877.285.9255 or 303.339.8311. You may email your database to us at data@imarketnow.com. How do I know that you've received my changes? You will be notified via email each time your database is updated. With notification, you will also receive dates your database was updated along with your current database numbers. How will I know my mailing has been delivered? Place yourself with your home address on your database so you know when your mailing was delivered. How can I request a copy of my database? Request a copy of your database via email at data@imarketnow.com on a quarterly basis to update it accordingly. We will mail-out, fax, or email you a copy of your database(s). If you have more than one database on file please indicate which database to update with submitted changes. Who should I put on my database?
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Exporting a DatabaseFrom ACT From Outlook From Microsoft Access From Goldmine How to Make a Text File from ACT
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How to Export from Microsoft Access to a Spreadsheet Exporting to a spreadsheet is simple, just select the datasheet in the Database window and do the following:
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How to Email Your Database File
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Imprint RequirementsWhen should I send in my imprint changes? Custom imprint changes to your mailing program must be given 4 weeks prior to your next mailing date. You may send them at any time, but there is no guaranty that the changes will take effect for that months mailing. After we receive your change we will fax or email you a proof for your approval. Approval is required within 24 hours to avoid job delay. Photos To ensure the best print quality all photos must be: 300 dpi resolution. If you need help uploading your photo please call us toll free 1.877.285.9255 or local 303.339.8311. Photos are accepted in the following file formats: - .tif - .jpg - .eps If I don't have an electronic photo then what can I do? You can send us a hard copy to scan at: Innovative Marketing Solutions 2140 West Dartmouth Avenue Englewood, CO 80110 (We will return your photo within 48 hours of receipt.) Logos To ensure the best print quality all logos must be: 300 dpi resolution (the best quality for printing.) Logos must be in the following formats: - .jpg - .eps - .ai (Adobe Illustrator) If you require any assistance with your photo or logo, please call our office toll free 1.877.285.9255 or 303.339.8311. Back to Top |
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Cancellation PolicyIf you would like to discontinue your mailing services, we require that you give us a 30-day written notice sent either by toll free fax 877.316.0068 or email. We ask this simply because we print your mailing pieces up to 30 days in advance of your actual mailing date. Back to Top |
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Billing PolicyEach month that you have a mailing, your credit card will be automatically billed on the first day of the month. Any changes that you made in the previous month will be reflected on your current month's bill. * For your convenience, The Marketing Source accepts Visa, Mastercard and American Express. Back to Top |
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